An excellent article appears today on Boxes and Arrows. It gives an overview of the benefits of using a narrative technique to communicate complex interactions. In this case study, User Experience Designers developed comic strips to communicate broad goals to a larger and diverse audience.
Comics are effective not only because they are essentially narrative, but also because they are unpretentious, easy to follow, and accessible. Whereas a functional specification document uses words and often “tech speak” to communicate functionality, comics use pictures and interactions to get ideas across.
Can’t draw? Don’t have time to draw? Check out the comments at the bottom of the article for a link to designcomics.org, where the folks at Sun Microsystems’ web team have built a repository of free stock scenes and characters that you can use to build storyboards with little effort. The ‘examples’ section, which has tips for how to use narrative techniques to describe design choices, reads like an introduction to Aristotle’s Poetics:
Another common format is a three-act play: (1) A hero… (2) has a problem… (3) and solves it (or not)
The act of designing a user experience can be compared to developing choreography for a user to enact. Writing like this in sometimes-dry forums like Boxes and Arrows validates my belief that telling a story is a valuable way to describe interaction to a broad audience.
SEE ALSO – ComicLife : A Story Machine